Reference

How We Safeguard Your Privacy on game pragmatic

When you open an account with game pragmatic and deposit via DANA, OVO, GoPay or QRIS, your personal and financial information stays encrypted and separate from our game…

Data encrypted end-to-endNo third-party data salesDANA, OVO, GoPay, QRIS verified deposits
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game pragmatic How We Safeguard Your Privacy on game pragmatic
REACH OUR TEAM

Privacy Questions — Contact Us Anytime

Live Chat Support Open the chat bubble in the bottom right of the lobby or account settings. Our team in Jakarta responds within 2 minutes during play hours, 09:00–22:00 WIB daily. Ask about data access, deletion or payment-info updates.
Email Privacy Request Send your name, account email and request type (data export, deletion, correction) to [email protected]. We reply with confirmation and processing status within 48 hours.
Account Settings Portal Log in and go to Account → Privacy & Security. View your stored personal data, linked payment methods (DANA, OVO, GoPay, QRIS), session history and connected devices. Update or remove information instantly.
DATA & SECURITY

How We Protect Your Account on Every Device

Encryption & Storage

All personal data — name, email, phone, account balance — travels over HTTPS encryption. Payment details (DANA, OVO, GoPay, QRIS references) are tokenised and never stored in plain text on our servers.

Cookies & Tracking

We use session cookies to keep you logged in across pages and remember your game preferences. No third-party trackers or ad pixels follow you after you leave. You can disable cookies in your browser; you'll stay logged in but may lose saved settings.

Login & Device Security

Your password is hashed before storage; we never see it. If you log in from a new device or city, we send a verification email to confirm it's you before granting access. Enable two-factor authentication in account settings for extra protection.

Data Retention & Deletion

We keep your account data as long as your account is active. After closure, we retain minimal records (transaction IDs, withdrawal proofs) for 7 years to comply with local banking rules. You can request earlier deletion in Account → Privacy Settings.

Payment Security

DANA, OVO, GoPay and QRIS deposits are processed by licensed payment partners in real time. We do not store your wallet passwords or PINs. Each withdrawal is verified by you via your payment app before funds leave our account.

Right to Access & Correct

Open Account → My Details to view and edit your name, email, phone and banking info instantly. Request a complete data export (all logs, balances, transaction history) via live chat; we email a ZIP file within 72 hours.

Privacy Policy Questions Answered

Yes. Go to Account → My Details to update your name, email or phone instantly. To delete your account completely, contact live chat or email [email protected] with your account email. We process deletions within 7 business days and retain minimal transaction records per local law.

We store a token (reference ID) of your payment method to process future withdrawals faster — not your actual wallet details or PIN. To remove a linked payment method, go to Account → Payment Methods and tap Delete. Future withdrawals must use a different method.

Only you and game pragmatic support staff (when you contact them for help) can view your full account. Your data is never shown to other players, broadcasters on live tables, or third-party websites. Withdrawals are private between you, game pragmatic and your payment provider.

No. We do not sell, rent or share your personal information with advertisers, data brokers or marketing firms. We share data only with payment processors (to verify DANA, OVO, GoPay, QRIS transactions) and with legal authorities when required by court order or law enforcement.

After account closure, we keep transaction records (deposit dates, withdrawal amounts, game balances) for 7 years to comply with Indonesian banking and tax rules. Your name, email and phone are deleted within 30 days unless a legal hold applies. Request earlier deletion in Account → Privacy Settings.

Yes. Email [email protected] or contact live chat with your account email and request a data export. We provide a ZIP file containing all personal info, transaction history, session logs and account activity within 72 hours, in CSV and PDF formats.

Session cookies are required to stay logged in and remember your game preferences. Analytics cookies are optional — you can decline them on first login without losing access. Third-party ad cookies are never used. Clear your browser cookies anytime to reset stored preferences.

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